The customers of Heathrow Airport ensure that it is one of the busiest airports in the world, and those employed in Heathrow customer service jobs will find themselves in a fascinating place to work. Dealing with the myriad customers who walk through the doors of Heathrow daily will be challenging, but ultimately a rewarding job for anyone who takes a customer service job within its confines.

Who will I be working for?

Customer Service jobs at Heathrow airport can be under the auspices of various different companies, and of these, you would be involved in slightly different duties, all of which would involve working in a customer service capacity. These jobs would involve interacting with customers and ensuring that any issues that may befall them whilst they are experiencing the services available at Heathrow airport are dealt with. Furthermore, working for a ground handling company involves, on the customer service side, ensuring that passengers are checked in for their flight in an efficient and safe manner.

What kind of work will I be doing?

The following duties would be involved in this job:
Using computers to check baggage and passengers in.
– Helping to board flights.
– Ensuring passports and visas are correct.
– Following safety and security rules.
– Ensuring that all aircraft depart at the correct time.
– Making announcements over the PA system.
– Reconciliation of paperwork.
– Assisting any passengers with Special needs.
– Working in a busy environment and dealing with customers.
– Conversing and dealing with Dispatch and Ramp agents.
Working in Heathrow Airport, you would be responsible with the servicing of over 65 million passengers on an annual basis. You’d also be responsible for dealing with customers from over 90 countries, who will be heading to 180 destinations around the world. Handling these myriad customers from different backgrounds will be a challenging and enjoyable experience for anyone who wants something interesting in the workplace.

What is required from me?

Customer Service jobs in the airport can run from as early in the morning as 4am and finish as late as midnight. The work does take place on a fairly full time basis, but the nature of the work can often mean that the job does not conform to a normal work schedule. This could be beneficial to anyone looking for a more flexible manner of working.
Heathrow Airport is focussed on ‘making every journey better’ for the passengers who go through the airport on a daily basis. As a member of a customer service team, you’d be highly responsible for this, ensuring that in all interactions passengers have an enjoyable experience. Heathrow would look to you to retain the level of support that allows Heathrow to be the UK’s number one airport.
For candidates interested in this role, excellent communication skills are ideal.

What will I be earning?

The level of financial reward for a job of this nature is usually well above minimum wage, and increases even further as you remain in the job, and this, therefore, shows how interesting and beneficial financially the job can be to you as an employee. As an indication you can expect to earn around £16,000 – 18,000 per annum.
And as always, there are a lot of customer service vacancies listed here at Heathrow Jobs. Have look here: Customer service vacancies.

Customer Service Jobs

Our partner site Airport Career has an extensive section on customer service jobs, more specifically call centre jobs. Here you will find job descriptions and requirements, salary information and required training. Read more about Call Centre Jobs.

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23 Comments

    1. Hi,
      I will put your comment on here for any interested employer to see.
      Thanks,
      Jacco
      Webmaster HeathrowCareers.co.uk

  1. Hi I worked as flight attended and would like to work as customer service agent..please let me know how should I proceed.R

  2. Hi, I really wanna work at Heathrow airport as a customer service part time and I dont really know how to apply i need help

    1. Hi,
      the amount of off days depends on your future employer, which you can find over here: Security job vacancies
      When you browse through the vacancies you might be able to find more information. Or else you could always contact the recruitment agency.
      Best of luck,
      Jacco
      Heathrow Careers

  3. Hi, i have customer service experience, good speeking 2 language other then English and have GTMC level 1 and 2 fares and ticketing certificate and Galileo certificate . I really want to work like passenger check in agent, I need help to get in to prove my abilities. Thank u

  4. Hi,
    I’m looking for a Customer Service job at Heathrow Airport or a ground floor staff role with British Airways at Heathrow Airport. Can you please advise if there are any vacancies in these areas and how do go about applying for them?
    Many Thanks
    Elsie Quayson

    1. Hi,
      British Airways has various job openings, but you have to search for them. This is what you need to do:
      1) Go to this vacancy page: Customer Service vacancies
      2) Scroll down to the search box with the “Find jobs button”.
      3) Under “What”, change customer service into British Airways.
      4) Browse through this list of job openings, or scroll down to the “Next” link under the last posting for more vacancies.
      Best of luck,
      Jacco
      Heathrow Careers

  5. What’s with all the loopback links, all you do is have us going in circles. Either provide a link to a list of jobs or stop putting so many dead links in your articles.

      1. i feel the same theres not much to look for jobs inthe website i mite have to go to heathrow myself and search for jobs as i hhave sufficient qualifications for CSA jobs

        1. Hi,
          I would like to ask for a little bit more patience. We are currently testing our new job board, where the will be a dedicated customer service section. Keep an eye on this site.
          Thanks,
          Jacco
          Heathrow Careers

  6. Hi. Can anyone please guide me how to apply for customer service assistant in heathrow terminal 2 are there any job vacancies ? What are there requirements.
    Thanks

  7. Hi, I looking for makeup artist jobs at heathrow airport but I don,t know how to apply for job or filling application form.
    Have send my CV to Heathrow Recruitment but no reply , please help me to find a job. Many thanks.

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